How do I contact someone at Oscar's Cakes?
For any questions or concerns, feel free to reach us through our customer support email at [email protected] or talk to our friendly support specialist through live chat and we're happy to assist.
What is the serving size of each cake?All our cakes are 7 inches / 17.8cm in diameter As a guide, each can serve up to 10 people. We currently only sell cakes in this size.
Do you only sell cheesecakes?Currently, all the cakes on our site are cheesecakes. However, these are truly delicious, and suitable for all occasions!!
Are your prices subject to GST or delivery?No! All prices stated on our website are inclusive of Goods and Services Tax (GST).
What allergies and dietary requirements do I need to consider?Our cheesecakes contain gluten, eggs and dairy products, so they are not suitable for those suffering from intolerance or allergies to these particular foods. Please be aware that our cheesecakes may contain traces of nut. All the cream, egg and cream cheese used in our cheesecakes is pasteurized and do not contain rennet.
Will candles and knife be provided?A knife is included with each order however we do not include candles.
Do your cakes contain Beef Gelatin?No, our cakes do not contain Beef Gelatin.
Are your cheesecakes fresh? Why are they frozen?The gourmet cheesecakes are baked fresh, and then freeze blasted to seal in the rich flavours and textures that we hope to share with you. An industrial blast freezer is NOT a home freezer. Our blast freezers are designed to preserve the fine cell structure and moisture content of our cakes, preserving their aroma and taste. When our blast frozen cheesecakes are brought back to the correct temperature (~4 degrees Celsius), it will have the same characteristics as it did when it was blast frozen. It is as if time itself was frozen! Whilst we sympathise with those who wish to devour our delicious gourmet cheesecakes immediately, the best things in life come to those who wait....... (for our cakes to thaw).
Will my cheesecake look exactly like those on the website?The final design and general appearance of cheesecakes can vary slightly from the chosen design in terms of colour due to the fact that we blast freeze our cheesecakes.
Are your cheesecakes Halal certified? Do you use pork or lard?Our cheesecakes are certified Halal by Majlis Ugama Islam Singapore (MUIS). The cheesecakes sold via our website do not contain any pork or lard. Our cakes do not contain any form of alcohol which and are suitable for consumption by children of all ages.
How long can your cakes be kept for?We only uses the finest ingredients from local suppliers without additives or preservatives. However, as with all baked goods using butter, heavy cream, whole milk, etc – our cheesecakes should be refrigerated and served at room temperature. If refrigerated within one hour of delivery or collection, our cakes can be kept in the freezer for 2 weeks (remember to wrap the box in 2 layers of cling wrap to form an air-tight seal, otherwise you can also place the cake in an air-tight container) or in the chiller for 2 -3 days. We strongly recommend that the cheesecakes be eaten within 48 hours from collection/delivery.
Are you associated with the Cat & Fiddle?Yes, we are a partner of the Cat & Fiddle in Singapore - until we have launched our own cake store in Singapore, we are working closely with them to help them sell more of their wonderful cakes! On occasions you may recieve boxes with their branding.
Where can you deliver to?We deliver to all locations except Jurong Island, restricted airlines and cargo areas (such as airport cargo complexes, and airline roads) and other locations that are not on mainland Singapore.
Can I specify a delivery address and timing but change it afterwards?As we provide Same Day and Next Day Delivery, we are generally unable to make any changes in the delivery address and timing once the order is confirmed. It is important that someone is at your delivery address to receive the cake. Where possible, we will try to accommodate any request to amend an order however there will be no guarantee but our production team will do their best and will let you know to manage your expectations. If there is no one at the address at the time of delivery, our delivery man will call the number provided in the order and will wait for a maximum of 5 minutes as he has other delivery locations to go to. If no one is present to take receipt of the item at the time of delivery, we will email the recipient. The recipient will have the option of re‐delivery. Re‐delivery charges will apply according to your order delivery preference.
Can I cancel my order?
Please be guided of our cancellation process
Cancellation of Orders:
- Orders that are cancelled no later than 48 hours before delivery will result in a full refund
- Orders canceled between 12 and 48 hours before dispatch time with result in a 10% cancellation fee applied
- Orders cancel within 12 hours before dispatch time, will result in a 50% refund only.
*The dispatch time is defined as the earliest minute in a delivery time slot, for example 9-12pm counts 9am as dispatch time*.
What if the cheesecakes that I have ordered turn up damaged?Please make sure to check the cheesecake(s) upon collection or delivery as once the cakes have been delivered/collected we won't be able to take responsibility for any damage to the cake. If the cheesecakes are indeed damaged at the point of delivery (the driver will usually be able to make an assessment), please let us know and we will make alternative arrangements for you.